Cancellation & Return Policy

Cancellation Policy

We are very excited to send you your orders & we know that you can’t wait to get your Shea Tera goodies. So, please refer to our shipping details in the table below. The shipping charges will be automatically calculated for you at the Check Out section, so you don’t have to manually do the maths.

Return Policy

We truly appreciate your purchase & sincerely apologize if the products were somehow damaged upon delivery. Please report to us at hello@sheaterraorganics.com.my within 24 hours with clear photos of the damaged goods. After that, please ship back the damaged products to us within 1 week after you received it. We will resend a replacement once we received the damaged item. Kindly note that we hold the right to reject any overdue claims on a reasonable basis.